IBS Annual Customer Survey

Thanks in advance for taking some time out of your busy day to fill out our annual customer survey. We really do appreciate it.

To complete our ten-minute survey please click here 

From last year’s survey, it was clear that our customer base was looking for a broader product offering. We hope that we have delivered, with the addition of over 30 new products into our range including NCRs, Spot UV, A-Frames, Banner Flags and Posters. We also launched into the promotional product market with the introduction of customised stubby coolers, fridge magnets and marquees. Finally, we have added our range of signage equipment (such as our innovative new premium pull up banner bases) for those who can do it themselves.

We can now confidently boast that we have the widest range of products of any trade printer in the country…but we are not stopping there. Over the next few months, we will introduce many more products into the IBS family. Our goal is to become a one-stop shop for print resellers to find everything they need in the offset, digital, wide format and promo product spaces.

Even more exciting to us is the upcoming launch of new service offerings to the trade such as websites, marketing consultancy, design outsourcing and business process services. These offerings will not only help grow your business but also provide you with a greater range of white labelled products to sell to your own customers.

For much of the last year, our focus has been on how we can do things better ourselves, particularly in our core pillars of Price, Quality, Range, Service and Turnarounds. This year we have shifted this focus completely around to you… our customer. We believe that the better you do, the better we do, so we are highly motivated to find ways to serve and help grow your business.  To get this right we need your input. So this year our survey is tilted away from us and towards your pain points and challenges. We want to know more about you, and what we can do best to help your business. 

To complete our ten-minute survey please click here 

Survey ends on 30 April 2018.

Thank you once again for choosing IBS and spending your valuable time to guide us on our continued journey of being “Your Partner in Print”.    

From the IBS team.