Important New Website Updates
I don’t know about your IT team, but ours have been working overtime for the past 6 months on a website update that will not only empower you with information but make it even easier for you to order online.
Over the past 20 years of partnering you in print, we’ve learnt a few key things in regards to ordering online with our website:
Your choice of courier is now available for every order that you place. You’ll be well informed with live estimated delivery times for each available courier option, so you can now make a more informed decision on how you wish to have your order delivered.
When ordering or quoting online, you’ll now see live Estimated Dispatch Dates (EDDs). These EDDs will then be displayed on your dashboard under each relevant job for easy referral. You’ll be happy to know that due to our increased efficiencies, we are currently hitting or beating over 99% of our EDD targets! ---------
Odd sizes are now easily calculated, quoted and ordered online either under the category ‘Odd Sizes’ or under the ‘Product Size’ once a print category is chosen. You’ll no longer have to wait for our team to send you back a custom quote as you’ll have everything you need to be able to obtain an instant quote and place orders without any delay.
We noticed that a few of our clients were having trouble with their artwork failing to upload or failing during upload. To help combat this issue we have enabled a resumable upload. This means if you loose connection while you’re uploading a file, your upload will restart from where it stopped. (Now that’s handy)
A new addition to our optional extras is the ability to brand your delivery with a 72 x100 mm full colour custom branded sticker. These stickers will be placed on the packaging that the job is sent in, whether it be a satchel or corrugated box. Uploaded under ‘Edit Account Details’, you also have the ability to change the design of the sticker freely, allowing you to be able to promote special offers and seasonal products to your clients when their print is delivered to them. To be as affordable as possible and help you promote your business, this optional feature ‘Brand My Delivery’ is only $2.50 per delivery. (The cost of the label, ink and labour.)
One of the biggest developments we have made to our system is the ability to now add split deliveries. You’ll now be able to send 500 cards to Sydney, 250 cards to Melbourne and 1000 cards to Perth from the one order! (Pretty fancy if I do say so myself) For an admin fee of $10 you’ll be able to split your order into as many delivery addresses as you wish. From here, all you need to do is select the courier you wish each delivery to be sent with and pay the associated delivery fees.
Below are a few manual processes which will now involve a cost neutral surcharge in order to keep our printing prices low.
To guide you through these changes, you’ll see an avatar (little cartoon) of our Sales & Marketing Manager Natalie next to all of our new features. Here she is now!
Clicking on these avatars will take you to a video explaining how to use that new feature on our website. If you still have queries about these new features after watching the videos, please feel free to give our customer service team a call and they’d be more than happy to help.
- It must be user friendly and intuitive or we all just get frustrated
- It must contain real time information so we can make better informed decisions, and
- It must be flexible enough to allow for customised orders such as odd sized jobs, odd extras and difficult deliveries.
Your Choice Of Courier
Your choice of courier is now available for every order that you place. You’ll be well informed with live estimated delivery times for each available courier option, so you can now make a more informed decision on how you wish to have your order delivered.
Live Estimated Dispatch Dates
When ordering or quoting online, you’ll now see live Estimated Dispatch Dates (EDDs). These EDDs will then be displayed on your dashboard under each relevant job for easy referral. You’ll be happy to know that due to our increased efficiencies, we are currently hitting or beating over 99% of our EDD targets! ---------
Quote & Order Odd Sizes
Odd sizes are now easily calculated, quoted and ordered online either under the category ‘Odd Sizes’ or under the ‘Product Size’ once a print category is chosen. You’ll no longer have to wait for our team to send you back a custom quote as you’ll have everything you need to be able to obtain an instant quote and place orders without any delay.
Resumable Artwork Upload
We noticed that a few of our clients were having trouble with their artwork failing to upload or failing during upload. To help combat this issue we have enabled a resumable upload. This means if you loose connection while you’re uploading a file, your upload will restart from where it stopped. (Now that’s handy)
Brand My Delivery
A new addition to our optional extras is the ability to brand your delivery with a 72 x100 mm full colour custom branded sticker. These stickers will be placed on the packaging that the job is sent in, whether it be a satchel or corrugated box. Uploaded under ‘Edit Account Details’, you also have the ability to change the design of the sticker freely, allowing you to be able to promote special offers and seasonal products to your clients when their print is delivered to them. To be as affordable as possible and help you promote your business, this optional feature ‘Brand My Delivery’ is only $2.50 per delivery. (The cost of the label, ink and labour.)
Split Deliveries
One of the biggest developments we have made to our system is the ability to now add split deliveries. You’ll now be able to send 500 cards to Sydney, 250 cards to Melbourne and 1000 cards to Perth from the one order! (Pretty fancy if I do say so myself) For an admin fee of $10 you’ll be able to split your order into as many delivery addresses as you wish. From here, all you need to do is select the courier you wish each delivery to be sent with and pay the associated delivery fees.
Below are a few manual processes which will now involve a cost neutral surcharge in order to keep our printing prices low.
Job Samples Now An Optional Extra
Customer feedback has suggested, that a large majority of our clients don’t require samples of their jobs to be sent back to them. For this reason, we are making job samples an optional extra that will now be available for a flat rate of $5 per job. This service will predominately be used for customers sending to an alternate delivery address, in which our team will take out 5 samples of your job and post them to you to have on record. This cost covers the stamp, envelope, label and hand packing of these samples. Please choose this option if you know that you need samples or think that you will down the track, as we will only be keeping run sheets for IBS reference and not individual samples that can be sent out after dispatch.
To guide you through these changes, you’ll see an avatar (little cartoon) of our Sales & Marketing Manager Natalie next to all of our new features. Here she is now!
Clicking on these avatars will take you to a video explaining how to use that new feature on our website. If you still have queries about these new features after watching the videos, please feel free to give our customer service team a call and they’d be more than happy to help.